TERMS AND CONDITIONS
All prices on the website are charged in AUD.
Shipping and Delivery Policy
We deliver products using our Sub-contractor's Tip trucks. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
Tip on front verge, or tip on driveway is the usual tipping location.
Please be aware if you require specific tipping instructions that we will do our best to tip where requested Safely.
You will be responsible for any damage incurred when following your instructions on site. However if our sub-contractor cannot access the location requested our only alternative is to then tip on the front verge or driveway.
If this is not suitable we can return the product to our yard although this will incur a delivery fee and your refund will be a gift voucher for the cost of the product only.
Please choose carefully.
Under Australian consumer law, Soils Aint Soils are not required to provide a refund or replacement if you change your mind.
We do not do cash or credit card refunds only Gift voucher refunds or exchange of products to the value of the product returned.
All gift vouchers are valid for 12 months only. No extensions will be given.
You can choose a Gift Voucher or exchange if an item has a major problem or fault. This is when the item has a problem that would have stopped someone from buying the item if they had known about it, the item is unsafe, the item is significantly different from sample or description, doesn't do what we said it would, or what you asked for and can't be easily fixed.
Please keep your proof of purchase eg. Your receipt. Please note a $25 admin fee will be charged for all refunds or products returned due to change of mind.
Consumer Protection 1300 304 054.
When purchasing from Soils Aint Soils, card details are transmitted through a secure server using Westpac Payway. Card data is not hosted by Soils Aint Soils after processing.
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