Terms and Conditions
Website Pricing & Promotions
All prices on the Soils Ain't Soils website are displayed in AUD and are inclusive of GST. All online purchases are processed and charged in AUD.
Please note: there is a credit card surcharge for all online purchases.
Prices displayed on our website are valid online only.
Discount codes and coupons are only valid for online purchases as per the specific promotion terms and conditions.
Shipping and Delivery Policy
We deliver products using our Sub-contractor's Tip trucks. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
Tip on front verge, or tip on driveway is the usual tipping location.
Please be aware if you require specific tipping instructions that we will do our best to tip where requested Safely. You will be responsible for any damage incurred when following your instructions on site. However if our sub-contractor cannot access the location requested our only alternative is to then tip on the front verge or driveway.
If this is not suitable we can return the product to our yard although this will incur a delivery fee and your refund will be for the cost of the product only.
Soils Aint Soils ships goods to the Perth metropolitan area. We do NOT accept interstate or international orders through our website. Please contact us on 1300 808 000 to enquire about a special order.
Complimentary Trailer Hire
We require a valid WA Drivers License for ID purposes when borrowing our trailer. Learner's Permits are NOT accepted.
You will be provided with a shackle, lead and split pin for the trailer. Please be aware that you are responsible for any loss or damage to the trailer and will charged a fee accordingly. A late fee will also be charged if you return the trailer outside the 2 hour time limit.
Please note that our trailer hire is only for the use of transport of our products and cannot be used for anything else.
Please choose carefully. Under Australian consumer law, Soils Aint Soils are not required to provide a refund or replacement if you change your mind.
You can choose a refund or exchange if an item has a major problem or fault. This is when the item has a problem that would have stopped someone from buying the item if they had known about it, the item is unsafe, the item is significantly different from sample or description, doesn't do what we said it would, or what you asked for and can't be easily fixed.
Please keep your proof of purchase eg. Your receipt. Please note a $25 admin fee will be charged for all refunds or products returned due to change of mind.
Consumer Protection 1300 304 054.
When purchasing from Soils Aint Soils, card details are transmitted through a secure server. Card data is not hosted by Soils Aint Soils after processing.
By agreeing to our terms and conditions you consent to Soils Ain't Soils emailing you with our latest promotions, offers, and important store information.
You can unsubscribe from our mailing list at any time using the link found within the email.
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